· Monitor guest relations' personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure· 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度· Inspects all VIP rooms prior to arrival· 在贵宾到达前对贵宾房进行检查· Greet VIP guests personally· 亲自迎接贵宾· Liaise with other departments and necessary outside contracts to ensure excellent service delivery· 与其它部门和必要的外部承包商联系，以确保提供高质量的服务· Oversee maintenance of efficient repeat guest history system· 对高效的常客客史档案系统维护实施监管· Promote Inter-Hotel sales and in-house facilities· 促进店际销售及完善内部设施· Perform such functions as to include but not be limited to:· 行使下列功能，包括但不仅限于：o IHG Rewards Club and regular guest welcome letterso 向优悦会会员和常客致欢迎信o Solicitation of IHG Rewards Club applicationso 发展优悦会会员o Attending to special requests by guestso 回应客人提出的特别要求· Develop and implement guest telephone contact systems· 开发和应用客人电话联系系统· Handle guest complaints and refer them as necessary, follows up on corrective action· 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进· Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery· 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests