职位描述一.1.按酒店要求穿戴整洁的制服和名牌Wearing clean uniforms and according to the hotel brand2.使用规范的礼貌服务用语为客人提供服务，不放弃任何一次为客人服务的机会，使客人留下美好的感受Use standard offers courteous service terms of service, do not give up any opportunity for a service for the guest so that guests leave feeling better二.1.按操作规程，在规定时间内，保质、保量具体完成对房间、卫生间的清洁打扫并根据清洁计划做好房间专项、周期清洁，确保符合酒店标准According to the rules, within the prescribed time, quality, and quantity to complete the cleaning of the rooms, bathrooms clean and according to plan ready room special, periodic cleaning to ensure compliance with the hotel standard2.负责本楼层公共区域,工作间、储物间、消毒间等的清洁整理Responsible for this floor public areas, offices, storage room, sterilization room, clean finish of3.酒水的消耗向主管报告 MNB consumption reports to supervisor4.掌握房间状态和客情动态，积极的为所在楼层的客人提供日常及个性化服务，最大限度满足客人的要求Mastering room status, and customer dynamics, positive for floor offers daily and personalized service, to meet our guests' requirements5.做好交接班和安全保卫工作Shift work and security6.随时保证万能钥匙的安全及负责开启房门配合有关部门的员工正常执行工作At any time guarantee the safety of a master key and is responsible for opening the door to support the Department's staff work wor7.向楼层主管汇报任何布草、家具、设施或设备丢失或损坏Report to the floor supervisor any linen, furniture, facilities, or equipment is lost or damaged8.向客房主管报告所在区域工程问题To the room where the report where the regional engineering problems9.为客人提供开夜床服务Offers opened turndown service10 及时的将客人遗留物品交至客房办公室Office of the remnants of guest articles submitted in a timely manner to the room11.填写各班的交班记录及房态报告Fill in all the records of the shift of class and State reports12.提供住客服务如：加借物品、擦鞋、收洗衣等服务工作Provide guest services such as : added take goods, shoes, to laundry service13.坚持酒店安全制度、紧急情况处理规定和程序Adhere to the system of hotel security, emergency provisions and procedures三.1.按照程序和标准清洁整理客房 In accordance with the procedures and criteria for clean finish rooms2.保持所在工作区域的高度整洁 Maintain work area in which the height of tidiness 3.保持工作车的整洁和充分的补给 Keep the car clean and adequate supplie4.维持所有的设备处于良好的状态 Maintenance of all equipment in good condition比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址厦门市集美区集源路210号导航