职位描述1. Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。2. Provides functional assistance and direction to all departments.向所有部门提供功能性支持和指导。3. Cooperates, coordinates and communicates with other hotel departments as required.按需要与酒店其它部门进行合作、协调和沟通。4. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。5. Responds to guest needs and resolves related problems就客人的需求做出反应并解决相关问题。6.Supervises and directs Reception and Reservations personnel.对接待部和预订部工作人员进行监督和指导。7.Supports and assists Front Office personnel and all department sat peak periods.在高峰期向前厅部工作人员和其它所有部门提供支持和协助。8.Ensures VIPs and priority club guests receive special attention保证贵宾和优悦会会员受到特别关照。9.Inspects front of house and back of house regularly for cleanliness.定期检查一线各部门和二线各部门的清洁状况。10. Assists Guest Relations in greeting, rooming, and sending off VIP guests.协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。其他要求国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练年龄要求：25-30岁比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址大庄超市南侧200米导航