值班经理
苏州晋合酒店发展有限公司洲际酒店
- 江苏省苏州市
- 长期
- 全职
在有关影响到对客人的服务及酒店运作的事件上，都上报前厅部经理并与之保持交流。
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supports and assists Front Office personnel and all departments at peak periods.
Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
为重要客人和优悦会员准备有总经理签名的欢迎卡，确保他们都受到特别关注。
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting.rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance
对员工的行为、穿着、个人卫生进行监督。
- Promotes inter-hotel sales and in-house facilities.
- Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team
- Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service
- Checks and Assistant the P.S.B procedure
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
- Perform other duties as maybe assigned by superiors
O・HR 圆才