Job Description:Customer management policy and processBe responsible for national customer management policy and process design and development according to company and pillar sales & marketing strategyEvaluate and track to ensure the proper execution of customer management policyLead the customer master data related process and work with Pillars to ensure the high quality customer master dataBe responsible for Customer agreement related process including T&C update to adapt to business needs, coordinate legal review and ensure contract signing completion etc.Optimize the design of internal and external sales operation process to drive high efficiency operation platform and deliver high performance business growth through collaboration with internal and external stakeholdersRoute to market strategy and deploymentDesign RC China Route-to-market roadmap plan and recommendation to serve 2030 OGSMDistributor capability development module build up through the design of successful customer profile design to fulfil company 2030 OGSM and long term strategyWork with Pillars for RTM strategy deployment, especially for x-pillar strategic customer development and collaborationSales incentive/recognitionBe responsible for Sales incentive program design, continuous improvement, execution and tracking to support RC China KPI achievement in sustainable wayCollaborate with Pillars to ensure sales KPI design and target setting well support Pillar target and RC China targetBe responsible for Sales recognition program design, continuous improvement, execution and tracking to motivate sales team to drive RC China Demand prioritiesGovernance & Compliance in sales executionLead the governance and compliance in sales execution including national policy and process design, G&C related training, track execution in all pillars to drive proper sales behavior and be aligned with Mars compliance policyLead on-site inspection program to drive healthy business partnership, track and follow up remediation plan of all pillars, upgrade related policy and process to ensure G&C in placeRisk exposure and solution oriented through provide recommendation on healthy sales/customer management to support short term and long term business strategy decisionCoordinate with Mars corporate internal audit and external customer auditLead ICE/QMP process as NSOP representativeExperience & Qualifications:Bachelor’s degree in business or equivalent.At least 10 year working experience in multi-national companies with solid experience in both field sales and trade marketingBe adaptive to market dynamic and changeProven experience in cross-function cooperation; Ability to collaborate successfully and lead multiple projects and teamsHighly motivated, highly organized and results drivenService oriented, with a great amount of insight and convincing skills in terms of identification of potentials. Also in the area of learning and developmentExcellent verbal and written communication skills in both English and Chinese
