Consultant Specialist

• Help the Asia Pacific File Transmissions team in administering MFT infrastructure, activities include onboarding/demising partners, monitoring health of application servers, deploying applications on servers, performance tuning and troubleshooting.
• Work under own initiative with management guidance to define standards, implement and test solutions related to the File Transmissions technologies.
• Understand business, environments, shared services to prioritize incidents.
• Meet the delivery standards as per the agreement that includes quality of deliverables, appropriate documentation.
• Participate in all technical tasks defined for the team including POCs and Evergreening work.
• Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.
• Promote and Improve best practices while addressing technical and operational issues and risks Interact with application teams and other infrastructure teams.so he/she is aware of and raise ongoing infrastructure issues and vigilant to avoid / minimize downtime of services.
• Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution within SLAs.
• Participate in crisis calls as applicable, educate the team on the required etiquette while work through MIRs and SIPs.
• Understand the set objectives and work collaboratively with the team to achieve organizational goals.
• Contribute towards mentoring of the resources, enhancing their technical ability, guiding them for new processes and procedures, mentoring for competency preparations.
• Be part of a troubleshooting roster providing out of office hours support for production support issues in later phases.
• Develop scripts and configure tools to automate housekeeping and monitoring, including capacity management and planning, backup and job scheduling.
• Conduct performance monitoring and tuning.
• Maintain High-Availability and Disaster Recovery solutions.
• Work closely with application teams and provide consultancy services and technical advice if required.
• Create and maintain product installations, configurations and administration documentation.
• Globalization and roadmap analysis.
• Aid with expert-level infrastructure design standards.
• Analyze, scope, design and implement solutions for complex projects.
• Actively participate with different technical functions (Operational and Design) in defining scope, early awareness of products/capabilities, PoCs, technical/operational analysis and choices for current and new technologies.
• Conduct infrastructure implementation, administration and support.
• Weekend working will also be expected and will be rota-based.
• Create / maintain knowledge base through documentation in confluence, Zoom sessions, managing effective usage and access control.
• Support the security audit remediation and related testing.
• Ensure strict adherence HSBC Group Compliance Policies.
• Working with disparate and demanding client groups.
• Help and mentor and develop the team to ensure they approach work in a logical manner and achieve success.
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working.

• University graduate with a relevant IT degree.
• Experience with Managed File Transmission technologies / products.
• Knowledge of file transfer protocols (e.g. sFTP, FTPS, C:D, AS2, HTTPS) and products.
• Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security.
• Wide experience of operational management of systems.
• Leading and delivering change to processes and systems.
• A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, networking, security).
• Knowledge of platform environments on which file transmissions services is run.
• A self-motivated team player with good project management skills.
• Able to think “outside the box”.
• Effective communication skills with the ability to build and maintain relationships at all levels.
• Able to work under pressure and meet tight deadlines.
• Able to work occasionally during out of office hours, including weekend days and nights.
• Ability to work with minimal supervision and on multiple tasks simultaneously.
• Good time management and prioritization of tasks.
• Excellent communication skills that are effective within a globally distributed team.
• Ability to build good working relationships with application teams and other IT service teams.
• Proven ability to build infrastructural solutions from Clear Choice through to go-live services.
• Proven experience in a production operations capacity with Disaster Recovery and High-Availability solutions.
• Diagnosis and resolution of IBM Sterling product service issues in test and in production environments.
• Exposure in various IT domains and platforms.
• Familiar with DevOps tools – ServiceNow, JIRA, Confluence, Jenkins, Git, Ansible.
• Cloud(GCP/AWS/Azure/ACP) and Kubernetes/Containerization experience is favorable.
• Knowledge with DevOps POD implementation and Agile – Scrum methodology discipline. Previous Scrum Master experience.
• Demonstrated experience in the development and delivery of end-to-end digital banking solutions.
• Experience managing a team and the performance of individuals against performance objectives and project or programe plan.
• Be comfortable with navigating ambiguity and proactively drive outcomes.
• Exceptional interpersonal skills and the ability to build strong relationships with our technical and business stakeholders.
• A pragmatic approach to providing solution-based advice/guidance, with our customer's needs front of mind.
• Good analytical and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• The ability to manage self-workload, set and meet customer expectations.
• Strong sense of 'do the right thing' in relation to standards and governance.

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