Company DescriptionABOUT LGC BIOSEARCH TECHNOLOGIES:With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World and we have embodied our mission by working with customers to enable research into life-altering treatment for disease and illness worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, purpose-driven organisation.ABOUT LGC CLINICAL DIAGNOSTICS:LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.Job DescriptionKey Responsibility：
Serve as the primary point of contact for customers, handling daily inquiries, quotations, and requests in a timely and professional manner.
Act as the first line of response for customer enquiries via calls, emails, and escalate complaints when necessary.
Support commercial and service team in direct customers/distributor quotations and order fulfilment.
Demonstrate a strong work ethic, proactively taking initiative to achieve targets and contribute to team success.
Sales order processing & management - ensure accuracy of booking into ERP system and timely execution of purchase order to overseas business units in Europe, USA and China with close follow up of shipment schedule and logistics matters.
Oversee order processing and related documentation, ensuring compliance with internal procedures.
As a collaborative team player, work in close partnership with internal departments (e.g. manufacturing, shipping, sales) in order to render excellent support to all customers regarding their orders (promptly processes orders, provides order status, changes, etc.)
Adhere to proper pricing policies and support line manager in maintenance of correct pricing file in ERP when required.
Working closely with the relevant parties to manage customer accounts including the setting of credit limits and payment terms in ERP with guidance from the Commercial & finance team.
Continuously develop product knowledge to enhance customer service quality, while collecting and analyzing market and customer intelligence.
Involve in Continuous Process Improvement projects (LEAN leadership program to identify waste in processes & avoid burnout).
Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.
Handle Day-to-day administrative tasks to support smooth operations.
Work on and maintain SOP documentation to ensure processes remain standardized, updated, and compliant.
Plan and execute events as needed.
Back-up for other CSRs in APAC & CHINA as and when required.
Perform other duties as assigned by Supervisor or Manager to meet evolving business needs.
QualificationsQualification：
At least 3 year related working experience in multi-national company or equivalent
CET-4 or above, with competent written and verbal English communication skills to independently handle overseas business communication
Bachelor degree or above and major in Biological Sciences
Ability to establish rapport as the role will involve significant customer, distributor & internal stakeholders support.
Strong listening and problem solving skills
Good understanding of sales order processes and logistic matters.
Service oriented with positive attitude. Customer-focused and a team player
Able to work in highly-matrixed organization and manage stress well.
Strong organisational and time management skills, with the ability to perform and prioritize multiple tasks efficiently
Good MS office skills and proficient in System such as SAP,etc.
Additional InformationABOUT LGC:LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.OUR VALUES
PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT
EQUAL OPPORTUNITIESLGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.For more information about LGC, please visit our website#scienceforasaferworld