The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.OPERA电脑系统中保存有全面综合的客史资料，前台主管要对酒店的客史档案负有责任。以确保客史档案是最好的、最准确的。Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.要负责所有的预订资料准确地输入OPERA电脑系统中。要将错误减少到最少。准确真实的统计资料将保证整个饭店的正常运转。Be concerned with staff discipline and staff performance and help to develop skills for allstaff within the section.监督管理员工的日常工作并帮助本岗位员工提高工作技能。To promote the Accor loyalty program to the guest according to the yearly target.根据年度指标向客人推荐雅高集团忠诚计划方案To promote the Accor customer survey program to the guest according to the monthly target