Asset Specialist

• Act as single point of contact for onsite customers and manage the entire relationship.
• Develop and maintain customer engagement plan, interface with customer on a regular basis, maintain close relationship with customer, understand customers’ demand change, and resolve disputes.
• Development franchise and Gen gas new business opportunities
• Review and perform annual price adjustment per contract, and send price adjustment letters and other communication material to customer after obtaining management approval.
• Lead contract extension discussions involving customer as well as internal parties such as Operations, Legal, Tax, BDS and Engineering. Execute contract renewal plan.
• Partner with Collections team to collect payment from customers in order to maintain good DSO performance and minimize past due amount.
• Support Permitting team to resolve issues related to onsite plants.
• Ensure that critical information, such as contract expiration date, customer contacts, price escalation and customer demand data, is accurately maintained.
• Submit workbook and work with CMD team to update customer data.
• Perform PO/invoice checking and verify delivery record with customer when necessary.
• Work with CSR, customs clearance agents and customers to ensure timely delivery of product into Free Trade Zones.
• Get the necessary approval for debit or credit memos.
• Perform basic data analysis.
• Other tasks assigned by Business Operations Manager and Sub-region General Manager.

• Bachelor`s degree (in business or engineering related areas preferred).
• Master`s degree will be a plus.

• At least 3 years of experience in business, operations, engineering, marketing or sales related functions.
• Fluent English in oral and written.
• Experience with customer management is preferred.
• Excellent business negotiation ability and business development ability.

• Familiarity with SAP & Business Warehouse.
• Proficiency in Office applications, especially Excel, PowerPoint and Word.
• Able to write in Chinese in a clear, concise and logical manner.
• Acceptable English communication skills. Ability to comprehend contracts and other formal documents written in English.

• Act with integrity and in accordance with company policies. Ability to confront behavior not consistent with company values.
• Customer and service focused.
• Ability to communicate in a friendly and professional manner to make customers feel valued.
• Work well with diverse personalities and functions.
• Willing to learn new knowledge and develop new skills.

Air Products