Senior Sales Order Processing Manager
- 上海市
- 长期
- 全职
- Provide end-to-end leadership of the global sales order process across all markets
- Manage and develop the relationship with DBS, ensuring clarity on expectations, service levels and ways of working
- Monitor daily operations across DBS and resolve escalations with speed and structure
- Maintain visibility on process adherence, data accuracy and exception handling performance
- Lead regular service reviews, manage continuous improvement actions and ensure DBS operates within agreed frameworks
- Personally own the sales order process for one Top 10 market, acting as the main contact for DBS and local stakeholders
- Validate order quality, completeness, pricing and shipment flow for high-priority or complex orders
- Proactively resolve order blocks, fulfilment gaps or system issues that impact customer delivery
- Collaborate with commercial, logistics and supply chain colleagues in the market to ensure reliable order flow
- Identify improvement opportunities across both Top 10 and non-Top 10 markets to simplify, automate and stabilise the order process
- Lead initiatives to reduce manual interventions, shorten cycle times and enhance first-time-right order quality
- Promote adoption of standard tools, reporting templates and best practices across markets
- Work with DBS to introduce process enhancements, improve visibility and reduce recurring exceptions
- Support preparation for future system changes, process transitions or market scaling activities
- Ensure order flows comply with operating procedures, commercial terms and data integrity requirements
- Track and resolve exceptions systematically through S&OE and functional review meetings
- Provide timely and structured communication of issues that impact fulfilment or revenue recognition
- Monitor master data, pricing accuracy and transaction control in close coordination with finance and planning
- Guide and coach other in-market sales order management roles in Top 10 markets
- Build alignment and consistency in execution while allowing for market-specific needs
- Drive collaboration and knowledge sharing across markets and with DBS
- Set clear expectations, roles and KPIs to maintain accountability and performance
- 6 to 10 years of experience in sales order management or customer fulfilment
- Proven track record managing third-party partners or shared service providers
- Strong knowledge of ERP order flows, commercial execution and fulfilment integration
- Experienced in identifying process inefficiencies and delivering sustainable improvements
- Comfortable balancing strategic leadership with hands-on market support
- Clear communicator who builds trust with diverse internal and external stakeholders
- Smooth, stable order execution across all markets with minimal exceptions
- A clear framework for continuous improvement that delivers measurable outcomes
- Trusted support and ownership for local order management in your assigned market
- Stakeholders in both Top 10 and non-Top 10 markets experience consistent and reliable service
- DBS operates as an accountable and high-performing partner, aligned with internal expectations
- The order management process evolves to support business growth with simplicity and control