Service Associate - Service Center 宾客服务员-服务中心

• Handles all incoming/ outgoing telephone calls and guests requests courteously and efficiently.

• Knows how to handle the telephone, radio/ music and video equipment.

• Knows all the Emergency Procedures of the hotel and how to handle them.

• Accurately records all requests for wake-up calls and ensures they arehandled correctly.

• Knows the hotel and all its facilities, the department and section heads,the responsibilities of each department, the office extension numbers and its respective operation hours.

• Good interpersonal skill and communication skill

• Good team player, build team morale and have passionate, energetic,fashionable personality

最佳东方