General Manager

• Provide leadership and management for all hotel personnel: directly for 7 key management personnel and indirectly for management, non-management personnel.
• Establish plans of character, integrity and of quality, which results in the continued life, growth and profitability of the business.
• Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
• Be accountable for all personnel actions, assets, and personal property and the end results of their use.
• Represent the hotel to civic, business, industry and local government.
• Have complete authority, responsibility and accountability as it encompasses the hotel, except where authority is expressly denied in writing.

• The ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the hotel goals and objectives.
• The ability to submit an annual marketing plan consisting of direct sales, advertising, and public relations with budgets.
• The ability to prepare a comprehensive annual operating profit plan, for all departments in the hotel with addendum plans for maintenance, repair, sanitation, energy conservation and uniform replacement.
• The ability to prepare an annual capital expenditure plan.
• The ability to prepare a quarterly manpower development succession plan.
• The ability to prepare a salary administration plan.

• The ability to ensure the hotel has an organizational chart showing both structure and people that is compatible with the business strategies and capable of achieving the physical and fiscal plans of the hotel.
• The ability to make selections for key management positions according to the hotel and company policies ensuring the candidates meet the job specifications. The ability to counsel and advise direct subordinates on the selection of their key management staffs.
• The ability to develop job descriptions to ensure clarity and understanding of the job's purpose and the tasks performed in achieving job responsibilities.
• The ability to develop and install a system of standards of performance, whereby each individual may objectively appraise their own management performance.
• The ability to develop objectives for all key subordinates pertaining to their functional responsibilities, that contribute to the achievement of the hotel goals.
• The ability to implement performance planning and review all management personnel, according to established performance standards and mutually agreed upon results to budgeted plans.

• The ability to set forth clear guidelines and ensure that these are adhered to throughout all hotel operations.
• The ability to implement development and training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and to prepare for vacancy and/or transfer requirements.
• The ability to schedule all meetings (Planning Committee, Department Head, General Staff, Direct Line, etc.) to ensure coordination and open lines of communication, and ensure dissemination of the basic company philosophies and policies throughout the hotel.
• The ability to maintain locker rooms and cafeteria at a high standard of cleanliness and attractiveness - visibly demonstrating to all hotel personnel an on-going interest in their welfare.
• The ability to set forth minimum acceptable standards of quality, operation and service as a benchmark point for self measurement.
• The ability to supervise all key management personnel in carrying out their operating responsibilities and tasks, coordinating efforts and establishing priorities where necessary.
• The ability to approve Hotel paperwork such as daily accounting work, month end reports and PSA forms as needed.

• The ability to ensure employee exit interviews are held; review monthly departmental employee turnover records and take necessary action.
• The ability to maintain surveillance over performance for the purpose of seeing that the proper shifts and approach, tactics and emphasis are made when needed. The ability to counsel the management team in regard to execution and give directives if need be. The ability to make on the spot observations in depth, locate problems of commission or omission in order to initiate the appropriate action.
• The ability to place emphasis on forward-looking, but practical aspects of the business when handling problems solving situations.
• The ability to maintain a system of monitoring, control and information feedback which compare results to forecasts and plans.
• The ability to make available guest comment cards soliciting guest compliments or complains throughout the hotel.
• The ability to explain discrepancies between actual and planned profit performances and any corrective action taken on a monthly basis.
• The ability to review price policies and strategies on a quarterly basis.
• The ability to review energy saving programs and plans on a monthly basis.
• The ability to ensure procedures for fire, riot, bomb, cash guest security and other emergency situations are written and distributed to all employees.
• The ability to ensure audits are conducted as required. Including the direct supervision of the Controller/Accounting Department.

• The ability to lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision and observing ethical business practices.
• The ability to conduct oneself in an ethical and exemplary manner which encourages like manner or conduct.
• The ability to represent the interests of the hotel and all of its personnel in a fair, impartial and equitable manner.
• The ability to respond properly in any hotel emergency or safety situation.

• The ability to keep the supervising Vice President informed about the condition of the hotel and all important factors influencing it's operation.
• The ability to review the major activities plans to ensure the hotel receives the benefits of the Vice President's thinking and to ensure the hotel is acting in conformity with the most recent company views and policies.
• The ability to coordinate the efforts of other corporate staff, calling on them for such advice and assistance as is deemed advisable.
• The ability to cooperate effectively with peers and associates sharing mutual interest, concerns, advice and specialized knowledge.
• The ability to convey clear instructions, guidance with proper intent to achieve a unity of purpose. The ability to establish working relationships that will attain a high level of effective executive and employee morale.
• The ability to represent the corporation and the hotel to the public, industry and government in such a manner to enhance the reputation of the corporation, the hotel and to gain recognition for their competency and contribution.
• The ability to perform other tasks or projects as assigned by upper company management.
• The ability to maintain an open working relationship with Hotel Ownership.

• The ability to establish the source of business available to the hotel and establish priority and sales opportunities in the development of that business.
• The ability to identify those business sources that the hotel can serve and to program the sales efforts to solicit those sources capable of serving.
• The ability to develop and implement the Annual Hotel Marketing Plan.
• The ability to develop market share within the guidelines established under regionalization, on behalf of all Four Seasons Hotels.
• The ability to identify need periods and develop strategies to increase occupancy and revenue for these times.
• The ability to organize and operate an effective, profit oriented marketing department responsible for the development of maximum balanced group and individual business.
• The ability to represent the hotel in travel, association, trade and industry related organizations who represent potential for business.
• The ability to establish a good working relationship with Hoteliers in the community.

• Actively support the Safety Committee.
• Maintain close relations with hotel’s internal and external auditors and ensure effective action necessary on all agreed upon recommendations.

• University degree or equivalence.

• 10-15 years’ hotel operations and/or management.

• Reading, writing and oral proficiency in the English language.
• Working knowledge is generally learned on-the- Job or through a series of professional certifications.
• Requires knowledge of the ability to operate computer equipment.

Four Seasons Hotels