Repair Supervisor

Alfa Laval

  • 上海市
  • 长期
  • 全职
  • 10小时前
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.About the job:
  • Responsible for executing services and providing technical support to customers including: advanced maintenance, installations, repairs, condition assessments and basic troubleshooting at customer sites.
  • Investigate and resolve technical problems on specific products, modules and systems with deep product knowledge at customer sites.
  • Train customers or other Field Service Engineers on basic product features.
  • Supervise other Field Service Engineers or external Service Providers on execution of basic service jobs.
  • Preparation of assigned service jobs according to the FSE Handbook.
  • Follow up on actions and promises made to customers.
  • Write service report on site and obtain customer‘s signature.
  • Update service execution IT systems with relevant information.
  • Report unsafe practices and other safety incidents according to local reporting procedures.
  • Capture Installed Base on site and communicate sales leads to sales organization.
  • Proactive recommendations to customers related to our service portfolio.
  • Execute services in our Service Centers as required.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

Alfa Laval