Housekeeping Supervisor 客房部主管

• Supervise the implementation of housekeeping standards and procedures in relation to:
• 监督客房部各项标准和工作程序的执行 :

• Recommended changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议。

• Maintain a current and thorough knowledge of all housekeeping systems
• 对客房部所有系统有最新和完整的知识。

• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作，以确保交接班过程的有效进行 。

• Distribution and collection of keys
• 分发和收集钥匙。

• Management of all incoming and outgoing calls
• 管理所有的呼入和呼出电话。

• Solve employee grievances
• 解决员工受到的不公正待遇问题。

• Perform Room allocations

• 分配客房

• Perform Room inspections
• 检查客房

• Prioritise arrival rooms
• 排列抵店客人客房的优先顺序。

• Liaise with Front Office for guest and hotel requirements
• 配合前台满足酒店和客人的要求。

• Ensure guest valet is processed and delivered in a timely manne
• 确保及时为客人提供洗衣服务并送还。

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

• Manage all special requests made by guests
• 处理客人所有的特殊要求。

• Ensure consistency within the department
• 确保部门内工作的一致性。

• Management of lost property for the hotel
• 管理酒店的遗失财物。

• Ensure you have complete knowledge of room types, layouts and facilities
• 确保具有客房类型，设计和设施的全面知识。

• Manage storage areas
• 管理仓库

• Maintain adequate stock levels
• 保存充足的用品存货。

• Complete stock takes as required
• 按要求完成库存盘点工作。

• Maintain stock levels
• 维持存货水平

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行交接班说明，确保了解酒店的工作和运营需求。

• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。

• Works with Superior Director of Finance in the preparation and management of the Department's budget.

最佳东方