前台接待员

• Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.

• Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.

• Suggest off-the-beaten path places to guests to present authentic dinning, entertainment, and travel experience.

• Perform opening and closing procedures at all Guest Services Area.

• Ensure all guests experience a fresh and modern check-in/check-out procedure.

• Assist with luggage and door upon guest request.

• Perform curbside check in for special guests on mobile devices.

• Ensure that guest history is maintained accurately and up to date.

• Ensure that the Guest Services and surrounding area are kept clean and always organized.

• Anticipate guest needs and offer related services and suggestions accordingly.

• Find opportunities to surprise and delight guests to create memorable moments.

• Be able to build small talks with guests during every interaction to engage with guests.

• Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.

• Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered.

• Be knowledgeable of all hotel outlets and hours of operation.

• Upsell larger rooms or suites to enhance guest experience and maximize revenue.

• Cross sell F&B space and products.

• Post on a timely basis all laundry, restaurant and other charges as needed.

• Print room status reports, complete welcome cards/calls and communicate available services and amenities.

• Perform daily end of shift deposits and correct "drop" procedures.

• Review Up-To-Date Report and Trace File on a regular basis during the day.

• Settle bill accurately through credit card or cash transaction.

• Keep learning not only Guest Service area but also other Rooms departments and F&B operations.

• Coordinate, process and distribute all incoming reservations during off hours of Revenue Manager and be responsible for telephone inquiries and information services for the hotel.

• Optimize revenue through timely and accurate bookings.

• Follow and complete the work that is arranged by supervisor and perform other duties as assigned by superior.

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