Job descriptionSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.We are currently seeking an experienced professional to join our team in the role of Consultant SpecialistBusiness: CTO InfrastructurePrincipal responsibilitiesAnalyze business process requirement, data model design, system design and develop the service in accordance with IT standards, under DevOps and Agile principleDevelop value-added features in ServiceNow platform to support our ITSM processesProvide timely production support, root cause analyses and trouble shootingProvide professional consultancy and support timely for users' queries or requests.Maintain close communication with other IT teams and coordinate IT related stakeholder activities.Actively engage in continuous improvement objectives defined by the IT Service Management controls.Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervisionRequirementsExperience in complex SaaS service data model design, solution design, development and hands-on production troubleshooting skillsExperience in SaaS platform performance, reliability and observability improvementProficient in Java / Javascript / Python / SQLExperience in DB performance improvement.Proficient in CI/CD pipeline, test automation frameworkFamiliar with Agile, RAD, Prototyping, DevOps methodology and to use JIRA, Confluence.Familiar with ServiceNow implementation and supportWhat additional skills will be good to have?Fast learning capabilities and self-improvement awarenessGreat collaboration and communication skillsOperational experience and knowledge of IT Service Management principles and methodologies including change, problem and service level management, ITIL Foundation Certificate would be a plusRich experience in customer services and supportServiceNow certification like Certified System Administrator, Certified Application Developer would be a plusCloud certification like Ali Cloud, GCP, AWS would be a plusCandidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.HSBCLL/GZ*About HSBC Technology ChinaWe develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.You'll achieve more when you join HSBC.HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.***Issued By HSBC Software Development (GuangDong) Limited***
