· Handles guests needs or requests and reports complaints to the Telephone Supervisor· 满足客人的需要或请求，并向总机主管汇报投诉情况。· Report on logbook daily· 每日记下工作日志。· Bill call costs· 提供电话费单据。· Aware of local telephone listings and frequently dialed numbers· 熟悉当地电话表以及常拨号码。· Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations· 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。· Advises defects on switchboard equipment to Supervisor· 向主管汇报总机设备出现的问题。· Maintains a clean work environment· 保持工作环境的清洁。· Attends to all guest queries and requests promptly· 及时处理客人的所有问询和要求。· Maintains detailed knowledge of the Hotel's fire, life and safety system· 熟知酒店的消防、救生和安全系统。· Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard· 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。· Maintain Hotel Information· 保管酒店相关信息。· Responsible for entering accurate room status into computer daily and investigate discrepancies