Senior Sales Manager / Sales Manager 高级销售经理/销售经理

• To be familiar with all Shangri-La's hotel policies and procedures.
• To be well-versed with the facilities and services offered by the hotel.
• To master all kinds of room rate (published rate, contract rate) and physical attributes, breakdown/configuration, benefits and amenities, …etc.
• Directs to all sales activities to all Sales Staff to ensure that they meet the goal of the Marketing plan.
• Attends major travel functions and promotional events to promote sales for the hotel.
• Establishes and maintains files on major hotel accounts he/she has established in the hotel and assists Director of Sales / Director of Business Development in maintaining the sales filing system.
• Promotes and produces leads for other Shangri-La Hotels.
• Plans and executes sales trip to major market areas and reports to the Director of Marketing / Assistant Director of Sales on new potential market areas that should be covered.
• Analyses market changes and under the direction of the Director of Sales & Marketing / Director of Sales, implements programs with the sales department to meet these changes, ie. Changes brought about by political. Economic or competitive changes in the market place.
• Assists in the execution of familiarization site inspection trips to hotels major clients.
• Assists in implementation of effective sales systems and procedures that ensure efficient execution of all group meetings and function and provides for the efficient functions of the hotel local sales efforts over all.
• Responsible for dissemination of sales related information to other department as appropriate.
• Meets with all influential clients and ensures that pre and post conference meetings are conduct by meeting service department to provide effective communications and feedback regard to client needs.
• Maintains a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax telex contact and written communications.
• Supervises Sales Incentive Plan. Providing all participants with regular updates on performance.
• Overseeing and monitor the progress of secretary/client incentive scheme.
• Attends DOS in planning/executing department training program where appropriate
• Attends all pre-conference meetings, as required, arranged by the Meeting Service Department and assists in the preparation of post-conference reports.
• Performs all duties and responsibilities in a timely and efficient manner.
• Establishes and maintains effective relations.
• Maintains a professional business confidentiality.
• Ensures staff when performing their duties are in accordance with the Hotel's Guiding Principles.
• 熟悉香格里拉酒店的所有政策和程序。
• 熟悉酒店提供的设施和服务。
• 掌握各种房价（公布价格、合同价格）和物理属性、细分/配置、福利和便利设施等。
• 指导所有销售人员的所有销售活动，以确保他们达到营销计划的目标。
• 参加主要的旅游活动和促销活动，以促进酒店的销售。
• 建立并维护他/她在酒店建立的主要酒店账户的档案，并协助销售总监/业务发展总监维护销售档案系统。
• 为其他香格里拉酒店推广并产生潜在客户。
• 计划并执行主要市场区域的销售行程，并向市场总监/销售助理总监报告应涵盖的新潜在市场区域。
• 分析市场变化，并在销售和市场总监/销售总监的指导下，与销售部门一起实施计划，以应对这些变化，即政治带来的变化。市场中的经济或竞争变化。
• 协助执行酒店主要客户的熟悉现场检查行程。
• 协助实施有效的销售系统和程序，以确保所有集团会议和职能的有效执行，并为酒店的本地销售工作提供有效的功能。
• 负责向其他部门传播销售相关信息。
• 与所有有影响力的客户会面，确保会议服务部门召开会前和会后会议，就客户需求提供有效的沟通和反馈。
• 通过直接销售招揽、电话、传真、电传联系和书面沟通，保持酒店在主要市场领域的高水平曝光率。
• 监督销售激励计划。定期向所有参与者提供绩效更新。
• 监督和监控秘书/客户激励计划的进度。
• 在适当的情况下，参加DOS计划/执行部门培训计划
• 按要求参加会议服务部安排的所有会前会议，并协助编写会后报告。
• 及时有效地履行所有职责。
• 建立并保持有效的关系。
• 维护专业的商业机密。
• 确保员工在履行职责时符合酒店的指导原则

• Has good organizational skills
• Communicates with fluency in English as well as the local language
• Mature and has good logic.
• Upholds professional values, ethics and integrity at all times
• 具有良好的组织能力
• 能用流利的英语和当地语言进行交流
• 成熟及良好的逻辑思维能力
• 始终秉持专业价值观、职业道德和诚信

Shangri-La Hotels & Resorts