· Plans andco-ordinates theprovision of friendly, efficient services to guests· 计划与协调对客人的服务。· Traces relevantstatistics about clientele· 跟踪并统计有关客人的资料。· Greets Guests upon arrival· 在客人到来时，迎接客人。· Rooming Guests· 引领客人到房间。· Assists alldepartments in being receptive to the needs of guests· 协助其他部门满足客人提出的要求。· Assists staff withlanguage and culture· 帮助其他同事了解语言及文化。· Attends recreationactivities when necessary· 在需要时，参加文娱活动。· Plans and conducts group and function rundown meetings· 有计划地组织、安排团队会议。· Assists in anyother duties when required by the loyalty manager· 协助客户忠诚经理，完成其它职责。· Provides feedbackfrom Guests to loyalty manager foraction· 给客户忠诚经理提供客人的反馈· To walk the talk about customer delight and be a role model for yourteam with regards to “customer Delights”.· 在酒店和部门内部作为典范以达到使客人喜出望外· Pays special attention to VIP, IRC and Long Staying Guest.· 特别要重视贵宾客人，优悦会会员和常住客人。· Leads and guides team, ensures a strong and motivated team. Coaches,counsels and ensures disciplines, provides a clear guidance on daily workduties.· 确保一个强有力的有动力的团队。指导，建议和确保纪律严明。在日常工作中提供清晰的指导原则。· Effectively listens to and assists staff with problems.· 有效地聆听和帮助员工的一些问题· Displays a positive and passionate attitude towards the accomplishmentof department goals and achievements.