宾客服务经理 Guest Service Manager

广东省珠海市香洲区
长期
全职

1个月前

1.To assist the Assistant Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives.协助前台副经理监管和控制前台所有工作，确保酒店实现其财务和客人满意度的目标。2.Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations.全面负责整个前台的服务标准，确保他们保持高度精确的标准，满足或超出客人期望。3.Attends to all guest complaints immediately and initiates corrective actions and follow ups.立刻关注所有客人投诉，采取正确的解决方式并跟进4.Interacts with guests actively soliciting feedback.积极征求客人的反馈意见。
5.Sumarize and analyze guest complaints and requests, assist to make a related training plan to coduct training according to the training plan.总结和分析客人投诉及需求，协助制定相应的培训计划并按计划实施培训。Job Specs职位要求
1.Degree or Diploma or Vocational Certificate in Hotel Management or equivalent.大专以上学历，酒店管理或相关专业的文凭或职业证书。2.Good English Language Skills.Advantageous to communicate inother languages including local language.

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