礼宾主管

  • 江苏省徐州市
  • 长期
  • 全职
  • 8天前
  • Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.
与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.
  • Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。
  • Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained.
确保大堂,酒店正门前区及停车区域符合标准,所有营运设备运作正常.
  • Be familiar with the 1865 program.
要熟悉1865尊贵会内容.
  • Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展现诚实，可靠，规范及专业的工作礼仪。
  • Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others.
与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系，并鼓励其他同事也依照此行为准则。
  • Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在规定的时限内承担相应的责任及义务从而完成任务，并清晰其他职务的权限及责任。
  • Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed.
在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.
  • Be fully knowledgeable about the hotel facilities, functions and local area information.
熟知酒店设施,功能及当地区域信息.
  • Responsible for keeping standards and procedures and information folders and brochures up to date.
遵守条例及规定，并及时更新文件和宣传册的信息。
  • Ensure a smooth co-ordination between the individual sections of Front Office.
确保与前厅部各部门建立良好的合作关系。
  • Liaise and work closely with other departments to resolve any operational issues.
与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。
  • Promote the free flow of information; encourage the open expression of ideas and opinions.
促进信息的流通，鼓励开放的思想和看法
  • Have the master key control system in place and conduct audit on a regular basis.
设立万能钥匙使用准则，并且定时审查
  • Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.
共同协作以达到共同的目标和目的，有效展现团队成员及团队主管的角色，促进协作。
  • Ensure all team members report to work on time as scheduled.
确保所有团队同事按照安排准时上班.
  • Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 - 12 months.
完成同事表现评估，确保所有的评估都得到清晰准确的回馈，并能客观地制定跟进计划。
  • Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
指导其他同事如何工作从而与整体业务与品牌战略保持一致，最终体现股东价值。
  • Understand the meaning and implications of key internal and external financial indicators.
理解内部和外部财务指标的意义及影响
  • Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.
通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。
  • Understand hotel PMS - Opera and FCS to ensure efficient handling of work duties.
要了解酒店的PMS-Opera和FCS以确保有效地处理工作事务。
  • Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.
熟悉酒店对于紧急情况的程序，例如：遇火警时，并能负责紧急情况的处理。
  • Respond to guest requests ASAP before departing your shift.
在离岗前尽可能快地回复宾客的需求.
  • Actively participate in meetings as requested. Attendance must always be on time.

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