Description:主要职责Main Duties确保遵循品牌承诺并始终提供优异的对客服务。Ensures the delivery of brand promise and provides exceptional guest service at all times.在适当的时候为其他部门的内部客人提供优质服务。Provides excellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and colleague interactions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships.确保餐饮部员工提供热情、高品质的服务以满足客人需求。One should ensure our associates (service) are always reachable while it is needed by customers and show passion to provide our authentic service.Qualifications:任职资格：Qualification:1-2年其他五星酒店同职位的工作经验。Working experience in a similar position in a 5 Star Hotel for 2-3years.能熟练运用办公软件（Word、Excel、PPT）。Good computer knowledge（Word、Excel、PPT）.培训技巧、积极/主动的工作态度/有承受压力的能力。Good training conducting skills /Positive attitude to work and ability to work under pressure.中专毕业证书。College Certificate.