C1 Key Account Specialist
- 上海市
- 长期
- 全职
- Serve as the primary point of contact for global key accounts (GKAs), nurturing long-term partnerships and ensuring client satisfaction.
- Regularly engage with clients to understand the business needs, the process and automation trends, and operational challenges.
- Handle escalations (e.g., logistics delays, compliance issues) and resolve disputes to maintain trust.
- Deliver assigned volume and margin targets by implementing tailored commercial strategies.
- Identify cross-selling/upselling opportunities (e.g., new service offerings, localized solutions) .
- Monitor market trends and competitor activities to adjust account strategies.
- Develop and execute joint business plans with GSC & in-region operational team, aligning global and local objectives.
- Collaborate with internal teams (GSC, R&D, in-regional team) to meet client-specific requirements.
- Lead pricing negotiations and contract development for high-value deals.
- Prepare forecasts, performance reports (monthly/quarterly), and profitability analyses.
- Use sales tools (e.g., SAP, Salesforce) to track account health and sales pipelines.
- Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.
- Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
- Ensures adherence to all relevant internal and statutory regulations and policies.
- Ensures integrity and compliance with ABB values and ethics in all activities.
- Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.
- Bachelor’s degree with a minimum of 5 years of experience in consumer electronics, preferably with engineering background and non-Chinese citizen.
- Willingness to global travel (50-70%)
- Understanding of engineering requirement and going through the NPI build for C1 case, being adaptable for market dynamics and keep agile and adaptive attitude.
- Fluency in English (mandatory); additional language (e.g., Mandarin) is a plus.
- Strong customer relationship skills; Exceptional analytical skills, cross-cultural collaboration capability; problem-solving and leadership abilities.