· Providesupervision, training, direction and leadership to Reservations Talent,including scheduling, performance management and department planning对预订员提供监督,培训,方向和领导,包括业绩管理和部门计划.· Ensure department standards and policies are adhered to, makingrecommendations where necessary to reach overall performance goals.确保依照部门的标准和政策,需要达到整体业绩目标.· Assist inpreparing daily, weekly and monthly reports协调准备每日,每周及每月报表· Understand Revenue Management strategies, sell levels and sell directedrates and apply these methods to the sale of available hotel inventory理解收益管理策略,销售水平和酒店可用房的状态· Assist inthe coordination of new rate offers including rate building, determiningoperational flows, communicating offers to the hotel community, and deficiencytesting协助新价格设置包括建立预订代码,确定操作流程并进行及时沟通.· Coach agentsin areas of up-selling, cross-selling and ongoing skill set knowledge and callmanagement in a professional, helpful manner