Spa Supervisor 水疗主管

• Knowledgeable about all aspects of treatments and the facility,and in spa therapy.
• Possessknowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are respondedto with completedetails.
• Supervisesoperations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting.
• Coordinatessales activities when needed.
• Provides administrative support to spa departments asneeded, ensuring all records are accurate.
• Responsiblefor the efficient training of all Experience Coordinators in all aspects of jobtasks, and to assist in the training and development of new hires and currentpersonnel.
• Assists in the administrations and implementations of talent training inall aspects of Spa's operations; i.e. business telephone usage, guestrelations, retail sales, spa services.
• Ensures thatattention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery.
• Thoroughlyunderstands and adheres to proper credit, andcash-handling policies and procedures.
• Ensuresguests and members satisfaction at all times byensuring that safety and service is always the spa's first priority.

• 向客人展示优质个性化服务。
• 熟知水疗内部各种设施设备及操作方法。
• 掌握SPA和设施各方面的知识信息，以确保为客人提供精准信息，及完整详细地回应客人询问。
• 监督SPA接待处的日常运作， 确保服务流程正常顺利，包括对客服务，程序和结算。
• 根据需要协调促销活动。
• 根据需要为SPA部门提供行政支持，确保所有记录正确无误。
• 负责对所有从业人才工作职能各方面的有效培训， 协助培训和发展新聘及现有人才。
• 在Spa业务的各个方面提供行政和人员培训；例如商务电话的使用，客户关系，零售销售，水疗服务。
• 确保关注的细节准确地包含了每一位客人预订的情况，并清楚地陈述所有客人的要求或问题，以确保顺利地传递服务。
• 全面了解并遵守正确信贷、现金流程制度和程序。
• 通过确保安全和服务一直是SPA的首要任务，来确保客人和会员始终的满意度。

• Must beguest-oriented, have a vibrant personality, and radiate enthusiasm to assistpeople.
• Proficient inMandarin (verbal and written) with a second or third language is an asset.
• Computerliteracy in Windows, MS Office Word, Excel, Opera PMS System, and Spa Soft is recommended.

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