Service Leader - Front Desk 宾客服务主管-前台

  • 上海市闵行区
  • 长期
  • 全职
  • 2个月前
We are currently looking for a Service Leader - Front Desk to join our FO team.我们正在寻找一位宾客服务主 -前台加入我们前厅部团队。As a Service Leader - Front Desk, we rely on you to:作为宾客服务主管-前台，需要独立承担以下岗位职责：
  • Responsible to provide guest services and handle the set-up of daily reservations and check in and check out of guest in accordance with the objective, performances and quality standard established by Shangri-La Group.
根据香格里拉集团的目标、执行标准和质量标准，负责给客人提供接机服务和处理日常预订、入住和退房业务。
  • Ensure all guest requests are being complied.
确保所有客人的要求都被满足。
  • Handle guest complaints effectively.
及时高效地处理客人投诉。
  • Motivate and ensure staff perform to the high service level required,maximizing total customer loyalty as well as positive overall stay experience.
激励员工并确保他们达到所需的高服务水平，从而最大化客户的总体忠诚度以及提供积极的整体住宿体验。
  • Provide coaching and counseling on standards and procedures for the department.
向团队成员提供培训及指导，使团队保持酒店服务标准。We are looking for someone who:候选人应具备以下特质：
  • Minimum 1 year in the same position in 5* international hotel
1年以上国际五星级酒店同等职位
  • Good interpersonal skills and communication skills
良好的人际交往能力和沟通能力
  • Good team player, build team morale and have passionate, energetic, fashionable personality

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