Guest Services Supervisor 宾客服务主管

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Supervise front office operations during assigned shift including:

• Maintenance of guest information 维护客户信息
• Maintenance of information about local events 维护当地活动的信息
• Compile occupancy statistics 统计入住情况
• Supervise the use of he public address system 监督公共广播系统的使用
• Supervise group bookings 监督团组预订情况
• Assisting with serious complaints 协助解决严重投诉问题

• Supervise cashiering activities during shift including:

• Cash handling and banking procedure 现金处理和银行业务程序
• Dealing with irregular payments 处理非法支付情况
• Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导
• Instructing staff in cash security procedures 就现金安全程序对员工进行指导
• Carry out debtor control 实施应收帐款控制
• Prepare reports 准备财务报告
• Supervise the cashiering system 对收银系统实施监管

• Familiar with relevant works of epidemic prevention and control

• Assist Guest Service Manager to handle guest complaint

IHG Hotels & Resorts