Ensures thatall associates deliver the brand promise and provide exceptional guest serviceat all times.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。Handlesguest and associate enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found, whilst feedingback a prompt follow up.维修、保养和工程设备操作工作要与部门要求相一致。Execute therepair, maintenance and engineering operations according to the departmentalstandards.确保及时完成工作单和预防性维护任务。Ensure timely completion of work orders andpreventive maintenance tasks.确保提供高效的服务并收集客人相关的反馈意见。Ensureeffective service recovery pertaining to guests' feedback.具备社会认可并颁发的培训或相关资格证件，可胜任并自愿地执行综合维修的工作安排，（例如，土建工程师可以更换灯泡或者机电工程师可以做给墙涮漆的工作）。Accepts andis willing to perform General Maintenance Activities outside of the originalRoutine Scope of Trade Training (i.e. A Civil Engineer who is willing to changea light bulb, or a MEP Engineer willing to paint a wall).