- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施- Organize and conduct regular meeting for all Guest Relation's staff to facilitate communications and smooth operations组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行- Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为客户关系部员工准备高效的工作计划，安排节日和假日- Works with Superior and Human Resources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求。- Monitor guest relations' personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度- Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照- Oversee maintenance of efficient repeat guest history system对高效的常客客史档案系统维护实施监管- Perform such functions as to include but not be limited to:行使下列功能，包括但不仅限于：- Priority Club and regular guest welcome letters向优悦会会员和常客致欢迎信- Solicitation of Priority Club applications发展优悦会会员- Attending to special requests by guests回应客人提出的特别要求- Handle guest complaints and refer them as necessary, follows up on corrective action处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进- Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量- Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction