Be familiar with the layout of the hotel andmemorize the preferred route for escorting guests熟悉酒店布局并记下护送客人的最佳路线。Room the guest in accordance with hotelstandards按照酒店标准为客人安排房间。Be familiar with the lift workings andemergency stairs熟悉电梯和疏散楼梯的使用。Provide information to guests about the hotelfacilities and services向客人提供关于酒店的设施和服务的信息。Provide guest services and guidance向客人提供服务和引导。Learn and utilize names of guests, especiallyrepeat and long staying guests and routinely greet guests as they pass throughthe lobby, remaining alert to situations where he can be of assistance toguests熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。Keep the lobby clean and tidy, informing theConcierge or Bell Captain if it needs major cleaning保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。Maintain a well groomed hair style and wearclean, shiny well polished shoes and a neat uniform while on duty上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。Help other employees in department, replacingthem temporarily when necessary帮助部门内其它员工，如有必要则暂时代理他们的工作。Keep the baggage room clean and in order beforegoing off duty on each shift每次交班前均保持行李室的整洁。Upon arrival of newspaper, prepare them anddeliver them to guest rooms as assigned by the Bell Captain当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。Use the Duty Log to document matters ofimportance使用工作日志来记录重要事项。Operate Communicates equipment操作通信设备。Arrange transport and coordinate luggage负责安排交通并协调行李事宜。Manage the key system securely对钥匙系统进行安全管理。Required Skills -技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.