Sr. Client Success Manager-Executive Advisor

• Build and maintain strong relationships with key clients to ensure satisfaction and loyalty.
• Act as the primary point of contact for client inquiries, concerns, and feedback.
• Develop and implement strategies to enhance client success and retention.
• Collaborate with internal teams to align services with client needs and expectations.
• Monitor client performance metrics and provide insights for improvement opportunities.
• Identify and pursue opportunities for upselling or cross-selling additional services.
• Prepare and deliver regular reports on client account performance and progress.
• Support the sales team in achieving revenue targets and client acquisition goals.

• Proven experience in client relationship management or a related role in the business services industry.
• Strong communication and interpersonal skills to build trust with clients and colleagues.
• A results-driven mindset with a focus on client satisfaction and retention.
• Ability to analyse data and provide actionable insights for client success.
• Proficiency in using CRM systems and other relevant tools to manage client accounts.
• A proactive approach to problem-solving and handling client concerns effectively.

• Permanent role offering stability and growth opportunities.
• Collaborative and supportive working environment.
• Opportunities for professional development and career progression.
• Comprehensive benefits package to support your well-being and success.

Michael Page