Customer Service Officer

DNV

  • 天津市
  • 长期
  • 全职
  • 6天前
Job Category: Sales and BDJob Description:Achieve personal s CS KPIs .Ensure compliance with organizational quality standards and procedures.Manage and respond to client inquiries, ensuring timely resolution.Support auditors by coordinating their requests and ensuring closure.Handle existing customer quotations, agreements and certificates in a timely and accurate manner.Maintain accurate records and update customer data in the CRM system .Support planning and execution of Marketing activity for existing customer.Perform other duties as assigned by the management team.Responsibilities:Flexible work arrangements for better work-life balanceGenerous Paid Leaves (Sick leaves policy/ Annual leaves policy)Medical benefits - Annual Health Check-upPension and Insurance Policies - (Pension Insurance, Medical Insurance, Unemployment Insurance, Work related injury insurance, Supplementary Pension)Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)Additional Benefits (Long Service Awards, Mobile Phone Reimbursement, Housing Fund, Lunch Policy)Profit Share/ Chinese New Year Bonus*Benefits may vary based on position, tenure/contract/grade level*DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.Qualifications:Skills & Qualifications:2-3 years of full-time, hands-on experience in sales or customer service.Excellent interpersonal and communication abilities.Highly self-driven, capable of working both independently and collaboratively.Strong organizational skills with keen attention to detail and the ability to manage multiple tasks simultaneously.Proficiency in Microsoft Office and familiarity with CRM systems is preferred.Effective time management skills and the ability to perform well under pressure.Practical experience in the TIC (Testing, Inspection, and Certification) industry is required.Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.About Us:About Business AssuranceWe help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

DNV