·Handles and follow through any guests complaints, and take corrective measures to avoid repetition.·Must be visible in the lobby during busy periods (check-in/out, high occupancy).·Checking the VIP rooms and arrangement to make sure everything goes well.·Coordinate with other departments to make sure guest has had a wanderful experience in hotel.·Update guest complaint log sheet both in log sheet and opera system.·In charge the guest preference collection and modifying.·Supervision the front desk to make sure all the standards are met.·Act as a link between Management and line staff in order to ensure effective communication.·To carry out administrative requirements as directed.·To maintain safe and hygiene work places.·Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.·Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.·Continuously seeking for initiatives to improve operational procedures and service standards.