4、Handles guests needs or requests and reports complaints to the Telephone Supervisor满足客人的需要或请求，并向总机主管汇报投诉情况。5、Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。6、Attends to all guest queries and requests promptly及时处理客人的所有问询和要求。QUALIFICATIONS：任职要求1、Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.