Manager, Service Implementation
- 北京市
- 长期
- 全职
- Bachelor’s Degree
- Proven Management Experience: At least 5+ years of experience in management or team lead role within a professional services delivery, or software implementation environment.
- SaaS Expertise: Extensive experience in implementing SaaS solutions for clients.
- Language Proficiency: Fluency in both Chinese and English is required.
- Leadership & Communication: Exceptional leadership skills with the ability to inspire a diverse team. Excellent verbal and written communication skills with the ability to manage complex client relationships.
- Travel: Ability to travel within the region as required to meet with clients and support the team.
- A solid understanding of the academic and library ecosystem, including common workflows, challenges, and user needs.
- Experience with Library Management Systems (LMS) or similar solutions in the academic or government sector.
- Language proficiency in Korean or Japanese.
- Lead team to deliver consistently high-quality service implementation across multiple projects, ensuring ongoing effectiveness.
- Plan project timelines, incorporating resource allocation and key milestones, ensuring alignment with customer expectations.
- Manage the implementation process from start to finish, coordinating with stakeholders, offering direct support, and addressing software implementation issues and resolutions.
- Develop implementation policies, procedures, best practices to educate customers on effective usage, ensuring a smooth transition.
- Develop and plan process improvement initiatives, leveraging in-depth product knowledge to generate innovative solutions for efficiency enhancements.
- Manage a team of colleagues.
- Lead, direct and review the team’s work to achieve operational or functional targets or objectives with measurable contribution towards the achievement of immediate and short-term results for the team and department.
- Establish and communicate team goals that support and advance team and department objectives; establish metrics or other performance measures to track progress.
- Understand and explain policies, practices and procedures within immediate area of responsibility to stakeholders within and outside of the team.
- Deliver consistent and timely training, guidance and feedback to encourage and promote colleague success and growth through regular developmental conversations and identification of developmental opportunities.
- Provide primary input and recommendations on staffing decisions for the team.
- Work closely with the Senior Director to execute the regional strategy, providing insights on market trends, competitive landscapes, and opportunities for growth and innovation.