Senior Collections Specialist
- 北京市
- 长期
- 全职
- Bachelor’s Degree or equivalent in relevant field
- More than 5 years of experience in complex collection environment, familiar with the entire process of risk control and dispute resolution
- Have a good sense of collection, be willing to actively contact customers to solve the dispute and speed up collection as daily priority
- Strong communication skills and problem-solving skills are required to solve complex collection issues.
- Value in teamwork and cross-departmental collaboration, be good at leveraging resources to improve work efficiency to achieve individual and department goals
- Strong learning ability, hardworking with good sense of responsibility, be willing to accept ad hoc job
- Korean is required as the 1st working language
- Good at office software, collection data analysis skills are required
- Able to read and write in English, fluent in spoken English is preferred
- Experience for overseeing projects is preferred, typically in APAC regions
- Follow up Collection SOP to contact customers to ask for payment on a daily base
- Mainly responsible for the collection portfolio of Korea, Southeast Asia and other Asia-Pacific countries
- Lead the collection efforts on challenging accounts, ensuring proactive communication to recover overdue payments.
- Determine root causes of late payment, short payment, or non-payment and develop a plan to resolve.
- Conduct thorough research into client payment histories and provide appropriate documentation to resolve disputes.
- Utilize advanced data analysis tools to monitor payment trends and identify high-risk accounts.
- Develop strategies to reduce delinquency rates and enhance the effectiveness of the collection process.
- Prepare and present collection performance metrics for leadership for data-driven decision-making. Collaborate with the legal team on sensitive cases requiring further action or escalations.