Associate, Renewal Sales
- 上海市
- 长期
- 全职
- Act as Primary point of contact for the customer during the renewals process, building trust & setting the foundation for long term Microsoft relationship
- Effectively turn renewals leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
- Engages with small and medium businesses across industries, company sizes and types to determine their needs and identify upsell/cross sell opportunities
- Understand customers current Microsoft license position, leading with Microsoft's cloud technologies to secure customer wins, maximizing up-sell and cross-sell opportunities collaborating with Solution Specialists and other stakeholders as needed
- Supports renewal process by engaging & co-ordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewal closes on time
- Demonstrates Microsoft value proposition, helping the customer envision their future with Microsoft's technologies
- Be able to address competitive offerings and solutions in the context of customer needs and Experiences
- Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
- Accountable for data hygiene in all required tools/trackers is being maintained and accurate (e.g see appendix1 for list of tools)
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope;
- 4-year degree preferred
- 2-3+ years sales experience with a proven track record of success.
- Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions.
- Familiarity with modern sales techniques and tools is a bonus, including experience from
- retail sales, corporate internships, or entrepreneurial programs
- Experience working selling Azure, Office 365, Dynamics 365 or similar solutions Preferred
- Sales/customer service relationship background, telephone experience preferred
- A self-starter with a track record of outstanding performance and achieving goals
- Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
- General knowledge of the IT industry, with the capacity to learn and retain knowledge about
- individual products and business solutions quickly and accurately
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
- Solid time management skills and ability to work independently or under supervision with high level of integrity
- Experience using Microsoft Office Suite applications & Passion for cloud technologies
- Language skills: English (written + verbal): intermediate or fluent; supported market (written + verbal): fluent or native