Merchant Success Manager

Joom

  • 广东省深圳市
  • 长期
  • 全职
  • 2个月前
JoomPro is the first end-to-end cross-border B2B marketplace. We aspire to create a new level of service in the wholesale purchasing market. We give everyone, anywhere in the world, the opportunity to order goods from factories in China easily and efficiently. After a successful launch in Brazil, we are now expanding to Mexico to bring seamless wholesale trade to new markets.JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a platform for global shopping; JoomPulse, a data platform that provides analytics and recommendations for marketplace sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.We are now looking for a Merchant Support Manager to build a new merchant onboarding pipeline to validate leads, pitch the JoomPro platform and its features, and streamline the overall seller onboarding process.Responsibilities
  • Filter and validate high-quality leads in the leads pool by assessing the potential of leads, ensuring they meet the criteria for success on the JoomPro platform
  • Effectively pitch the JoomPro to prospective sellers, articulating our value proposition and unique features that set it apart from competitors
  • Guide new merchants through the registration process and provide training/support to them, ensuring they complete all necessary steps to list their products on JoomPro
  • Build and maintain strong relationships with new merchants, serving as their primary point of contact for questions or support during the onboarding phase
  • Collaborate closely with the BD and product team to improve business process and merchant interface to enhance merchant experience
Requirements
  • 5+ years of experience in sales and the new merchant management area
  • Experience with sales or customer support
  • Experience in building sales teams (designing processes, writing scripts)
  • Good communication and sales skills
  • Flexibility & adaptability to work autonomously in an uncertain and diversified cultural environment.
  • Proficiency in English
Preferred
  • Profound understanding of cross-border e-commerce business
  • Resilience and patient characteristics
We offer
  • Compensation package: base salary and performance-based bonuses (total target compensation is reflected in the job description)
  • Office-first: flexible hours with a possibility to work remotely 52 days per year, and 15 days of paid annual leave
  • Care & Wellbeing: health insurance, including annual health check-up, daily meal allowance, and 100% paid sick leave
  • Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses
  • Community & Engagement: annual team-building activities, knowledge-sharing workshops, and a strong sense of teamwork
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Joom