Receptionist 前台接待

• Performs check-ins and check-outs efficiently, ensuring guests' satisfaction.高效办理客人入住和退房手续，确保客人的满意。
• Performs Cashiering functions efficiently, ensuring guests' satisfactio.高效完成收银工作，确保客人满意。
• Handles all guests' requests or enquires promptly and efficiently, ensuring guests' satisfaction.快捷高效的处理客人请求，确保客人满意。
• Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc.熟悉客房位置、房型、房价、折扣、酒店设施及其营业时间，特别促销等。
• Maintain good working relations with all departments, especially Housekeeping and Reservations. Make sure conduct well room control.同其他部门维护良好的工作关系，特别是客房部和预订部。确保对客房的良好控制。
• Familiar with full house situation and front desk manual operation process.熟悉满房情况和前台手工操作程序。
• Go through relevant information about arrivals during shift; VIP, regular guests, groups, etc. Room situation and functions.交班时，核查相关信息，包括重要客人、常客、团队等，客房的状况。
• Answer all telephone calls in a courteous and efficient manner.礼貌高效的接听电话。
• Greet arriving guests with a smile and eye contact using the guest's name.问候到店客人时保持面带微笑和目光交流，称呼其姓名。
• Assign adequate room as per reservation and request from guest.根据预订和客人要求，恰当的安排房间。
• According check in standard and procedure to handling guest check in, obtaining proper payment details and other registration information from the guest.根据入住登记标准和程序办理客人入住，从客人处了解准确的付款细节和其他登记信息。
• Enter the guest-details in the guest profile in the computer, with any special requests and preference when applicable。将客人的详细资料输入电脑的客人文件中，包括客人的特殊要求和喜好。

• Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;普通话标准流利，语言表达能力强，善于沟通，有亲和力，较强的保密意识；
• Familiar with administrative and office management related workflow, good communication, coordination and organization skills;熟悉行政、办公室管理相关工作流程，良好的沟通、协调和组织能力；
• Familiar with office automation equipment and office software;熟练使用办公自动化设备及办公软件；
• Good teamwork ability, high sense of responsibility, proactive.良好的团队合作能力，具有高度的责任心，工作积极主动。

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