职位描述岗位职责Job responsibility1.接受线上、线下客户对酒店的预订需求，并予以妥善解决；Receive and properly solve booking needs of online and offline customers;2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录；Answer and record customer's inquiries about hotel and other product information3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息；Be familiar with the process of room reservation, and provide the latest and most accurate room status information to guests4.落实“预订未到宾客”的名单和每日团队取消情况Implement "no-shows" list and daily group cancellations岗位要求Job requirements1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；Have enthusiastic working attitude, certain ability to work under pressure, have good executive ability and team spirit2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；Have certain communication ability, articulate, cheerful and confident, have strong language expression ability and interpersonal communication ability3.大专以上学历，普通话标准，谈吐礼貌，声音甜美；College degree or above, standard Mandarin, polite speech, sweet voice;4.熟练掌握基本办公软件操作，中英文打字熟练；Good command of basic office software, good command of typing in English and Chinese;5.具有国际品牌酒店相关工作经验者优先；With international brand hotel related working experience is preferred;6.具有优良的服务意识和敬业精神。Have a good sense of service and professional dedication其他要求计算机能力：良好年龄要求：20-35岁比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址包河区衡山路1号导航