"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join team and start a better life for yourself."You already applied for this job.Candidate profile (title) WHAT YOU'LL NEED TO HAVECandidate profile (text) 工作地点在东莞
对家居零售行业充满热情，适应快节奏的工作环境。
礼貌友好，面对顾客情绪能承受压力并保持镇定。
具备良好的决策能力和冲突解决能力。
有面对面服务顾客经验、售后服务经验者更佳。
Key responsibilities (title) YOUR RESPONSIBILITIESKey responsibilities (text) •仔细倾听顾客心声，运用宜家产品、服务和工作流程为顾客提供解决方案。
妥善处理顾客投诉，遇到复杂情况及时上报，以便高效解决顾客问题。
使用系统准确记录服务信息，以便运用系统数据分析问题，改善顾客购物体验。
运用工作手册和宜家全球解决方案，持续提升顾客购物体验。
Team vision ( title) ABOUT THIS WORK AREATeam vision (text) 在全渠道的零售环境中，与新增的和现有的顾客建立并保持长久的关系。重视顾客的需求，努力满足顾客的期望;洞察顾客的兴趣和期望，将所掌握的信息转化为商业机会; 确保顾客享有愉悦的购物体验，在购物前、购物时和购物后为宜家品牌赢得顾客的信任。
