1. Handle guestcomplaints and refer them as necessary, follows up on corrective action处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进2. Compile, analyze and control guest relations' costs对客户关系部的成本情况进行编写、分析和控制3. Schedule and attend regular Priority Club and VIP guest cocktailparties and social engagements in an effort to further improve on servicedelivery计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量4. Review arrival lists for all arrivals and VIPs to check roomallocations, amenities, and special requests查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请5. Prepare requisitions for amenities on a timely basis及时准备设备使用申请6. Overall responsible for ensuring and maintaining the entire range ofservices offered for the Club Floor and Club Lounge with the aim to maximumguest satisfaction确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度7. Appraise appearance, discipline and efficiency of all staff underdirect supervision and initiate immediate remedial action if necessary