· Assist the Guest Service Manager, responsible for the daily operation of the restaurant.Lead department employees to carry out assigned work tasks.Guide and inspect the work status of department employees.协助宾客服务经理，负责餐厅的日常运作。带领部门员工执行安排的工作任务。指导并检查部门员工的工作状况。· Based on the restaurant's operational situation, propose rationalization suggestions and maintain good communication with department superiors and subordinates.根据餐厅的经营情况，提出合理化建议，并与部门上下级之间保持良好的沟通。· Supervise and implement according to the rules and regulations of the restaurant.根据本餐厅的各项规章制度开展各项工作并对员工进行督导。· Assist the department manager in arranging the shifts of restaurant personnel in a reasonable manner, ensuring service standards and maintaining attendance records.协助部门经理合理安排餐厅人员的班次，确保服务水准并做好考勤。· Listen to customer feedback, handle customer complaints, and promptly report and seek approval from superiors if there are any issues.听取客人意见，处理客人投诉，有问题及时向上级报告、请示。· Complete daily reception work according to standards.Timely inspect the condition, cleanliness, hygiene, and service quality of items and facilities to meet the required standards and specifications.按照标准完成每日接待工作。及时检查物品及设施的状况、清洁卫生、服务质量，使之达到所要求的规范和标准。· Set up meeting/catering table in advance according to the requirements of the BEO,Provide professional and thoughtful services for our conference/catering guests.根据团单的要求提前准备好会议/餐饮的摆台，并为我们的会议/餐饮客人提供专业周到的服务。· Understand the working procedure and related knowledge of the restaurant kitchen, Maintain good communication with the kitchen.do a good job in front and rear field coordination.了解本餐厅厨房的工作程序和相关知识，与厨房保持良好的沟通，做好前后场的协调工作。· Carry out business training for subordinate staff, develop and train restaurant personnel.对部门员工进行日常服务标准培训，做好餐厅人才开发和培养工作。· Coordinate with other departments to ensure guest satisfaction with food and beverage products and good service.与其他部门保持良好的工作联系，使客人得到满意的餐饮产品和周到的服务。· According to the material management system, responsible for the strict management of the restaurant equipment, materials and utensils, supervise the staff to do a good job of safety根据物资管理制度，负责对餐厅设备、物资、用具等实行严格管理及日常维护，督促部门所有员工做好安全工作· Initiate action to correct a hazardous situation and notify supervisors of potential dangers.及时对危险的情况采取补救措施，并对经理通报存在的潜在危险。· Reasonably manage the warehouses of the ADD and meeting room, ensuring that all items are properly stocked and arranged in a reasonable manner合理管控西餐厅和会议室的库房，所有物品做到进出有度，合理安排。· Maximize the control of departmental item damage rate in daily work在日常工作中最大限度控制部门的物品破损率。· Controls and monitors departmental costs on an ongoing basis to ensure performance against budget.按现行标准监控部门成本以确保符合预算。· Responsible for handling all catering related accounts related to the current shift.负责处理当班次所有涉及到的餐饮类账目。【任职资格】· College degree or above and major in hotel management is preferred· 具有大专以上学历和酒店管理专业优先。· Knowledge of hotel management and other industries· 具备酒店经营管理和其他行业知识· Proficient in typing and computer operation, with a certain level of foreign language· 能熟练地进行打字和电脑操作，具备一定的外语水平。· Have certain organization and coordination ability, strong executive force, strong dedication to work and sense of responsibility, with good professional ethics, good health, dignified and generous appearance.· 具有一定的组织协调能力，较强的执行力，强烈的事业心和责任感，具有良好的职业道德，身体健康，仪表端庄大方。Qualifications -学历· High school or vocational high school diploma· 具有高中或职业高中学历Experience -经验· At least 1years experience as a western restaurant or banquet hall supervisor in a 5 star hotel.