McQueen Store Manager
- 上海市
- 合同
- 全职
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.Job DescriptionAlexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
- Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
- Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
- Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
- Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
- To aim in exceeding all sales targets and KPIs set by the Company and ensure that all targets are met by constantly building and maintaining a strong client base
- To analyse sales figures and CRM activities to devise and develop immediate & long term goal plans; execute strategies for sales generation in order to meet monthly goals
- To oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary
- To liaise with your team, other relevant colleagues and customers in order to identify and resolve urgent issues
- To showcase exemplary customer services and resolve customer situations diplomatically, whilst abiding to House’s policies
- To adhere and reinforce the House’s visual merchandising guidelines
- To review seasonal orders with sales associates to ensure full merchandise potential to retail buying office
- To go through business recap with sales associates focusing on sell through
- As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff
- To identify performance issues and manage them to ensure the Company’s obligations are met to make sure fair and consistent processes are followed
- To conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is up to standard
- To carry out yearly appraisals for all staff and provide constructive and comprehensive feedback, as well as setting individual objectives for development
- You will be able to demonstrate the desired Alexander McQueen behaviours
- Minimum 8 years experience where 2 years in managerial level in store management in luxury fashion brands
- Computer literate, including excellent knowledge of Microsoft Office applications
- Comfortable multi-tasking and able to prioritise tasks
- A good communicator with the ability to interface regularly with internal and external personnel at all levels