· Provide a warm and friendly welcome, leading guests and seating them at their table提供热情和友好的欢迎，引领客人入座· Take telephone bookings and maintain a clear and organised reservations book接受电话预定并保持一个清晰和系统的预订本· Assist in the set-up of tables and displays协助桌椅的摆放· Maintain and update guest database维护和更新客人数据库· Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor关注客人，在可能的情况下解决客人投诉并向主管汇报所有投诉事件· Maintain cleanliness of hostess station and surrounding areas, as well as of all menus保持领位台和周围区域以及菜单的清洁· Maintain good working relationship with own colleagues, and all other departments