1. To greet guests on arrival at the hotel and conduct check-in and registration procedures.欢迎客人来到酒店，为客人办理入住手续2. To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进3. To maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.给客人提供最新的旅游信息，各旅游景点的资讯，必要时客人预定行程4. To conductin spections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.维护公共区域整洁，主要是确保大堂的干净整洁5. To conducthotel site inspections when directed.按指示进行酒店参观及介绍6. Handles customer complaints if possible, or reports them to supervisors.尽可能处理客人投诉，或及时向主管汇报7. To upsell all hotel, Spa and Gallery facilities.向客人推荐，销售酒店更好的房间，水疗和悦椿阁的商品8. To ensurethat guest check out arrangements are in order, abide to the cashiering policies& standards, and to bid the guests farewell.