· AIn the absence of aManager, conducts shift briefings to ensure hotel activities and operationalrequirements are known在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。· Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。· Oversee theImplementation of standards as detailed in the departmental standards andprocedures manual监督部门工作程序手册中列出的各项规范的贯彻执行。· Enforce shift hand overprocedures执行交接班程序。· Enforce correct billpaying procedures遵守正确的结账程序。· Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on up-selling certain products; etc有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。· Supervise cash handlingand banking procedures监督现金的处理和存放程序。· Prepare daily banking andcash flow reports编制每日存款和流动资金报告。· Establish and instructstaff in cash security procedures制定并指导员工执行现金安全制度。· Deal with irregularpayments处理异常的付款情况。· Supervise the maintenanceof service equipment监督服务设备的维护保养。· Monitor standards ofguest facilities and services监督客用设施和服务的标准。· Control stock and monitorsecurity procedures控制存货和监督保安成序。· Assist with menu and winelist creation协助菜单和酒水单的设计工作。· Supervise outlet service监督餐厅的服务。· Works with Superior onmanpower planning and management needs和上级领导一起进行人力规划和管理需求。· Works with Superior inthe preparation and management of the Department's budget和上级领导一起编制和管理部门预算。· Share recommendations andguest comments to Chef and Food and Beverage Manager to reflect currentcustomer profile与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。· Manage special amenitiesand special events特殊设施和活动的管理工作。· Anticipate market changesand review operations when necessary有效的预测市场的变化，并在必要时审评运营工作· Up-sell propertyfacilities推销酒店的设施。· Actively pursue costsaving measures积极的实行节约成本的措施。· Recycle wherever possible尽可能再利用能源。· Manage wage and beveragecost管理工资和饮料成本。· Forecasting进行预测工作。· Stock control有效的控制存货。· Analyze statistics andchange your operations to reflect customer preferences分析统计数据，按照客人的喜好改变运营方法。· Mix your own shift hoursto ensure you know what is happening in your department at all times (ienights, days, week-ends and during the week, break, lunch and evening shifts)混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。· Make conversation toguests during their order and find out their likes and dislikes as well asbuilding rapport