Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.遵守员工纪律和行为规范并帮助同事提高技能。The work of obedience to superior leadership服从上级领导的工作安排To promote the Accor loyalty program to the guest according to the yearly target.根据年度指标向客人推荐雅高集团忠诚计划方案To promote the Accor customer survey program to the guest according to the monthly target根据月度指标向客人推荐雅高客户满意度调查系统TECHNICAL RESPONSIBILITIES 技术职责Contribute to overall operational efficiency by performing relevant duties as assigned.履行所分配的职责， 尽自己所能提高工作效率。Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.要不断地提高对客服务水平，以确保得到客人最大程度的满足。Establish good public relationship with all guests.同客人建立良好的公共关系。Provide guests with the most accurate and up to date information at all times.要向客人提供最新，最准确的信息。Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services, Ensure that all are correct