Oversee the Implementation of standards as detailed in the departmental standards and procedures manual监督部门工作标准和程序手册中列出的各项规范的贯彻执行Adhere to opening and closing procedures遵守开始营业和结束营业的程序Adhere to bill paying procedures遵守规定的结账程序Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, emphasis on upselling certain products, etc.有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人Encourage and motivate staff to provide optimum service during all shifts激励在岗员工为客人提供卓越的服务Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况Develop and implement Promotions Calendar for F&B products in restaurant在餐厅制定和执行餐饮产品促销活动日历Manage special event concepts特别活动的概念管理工作Anticipate market changes and review operations when necessary善于预测市场的变化情况，并在必要时审评运营工作Conduct competitor analysis对竞争对手进行分析Create positive publicity opportunities创造良好的公众宣传机会。Manage customer database and utilize effectively管理顾客数据库并有效的加以使用。Up-sell property facilities推销酒店的设施Actively pursue cost saving measures积极的实行节约成本的方法。Recycle wherever possible尽可能再利用能源。Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户Manage wage and beverage cost管理工资和饮料成本Forecasting进行预测工作Stock control有效的控制存货Analyze food and beverage statistics through point of sale system通过销售点销售系统分析餐饮统计数据。Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。Works with Superior in the preparation and management of the Department's budget和上级领导一起编制和管理部门预算Required Skills -技能要求Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证Problem solving, reasoning, motivating, organizational and training abilities具有解决问题，推理，号召，组织和培训能力Good writing skills具有良好的写作技能Leadership Skills具有领导能力Qualifications -学历Diploma in Hotel Management, Food & Beverage, or related field酒店管理，餐饮或相关专业的大专学历Experience -经历4 years related experience, including supervisory experience, or an equivalent combination of education and experience