Account Closure Officer
- 广东省广州市
- 长期
- 全职
Our strategy will reposition the Bank to weather near-term uncertainties, fix legacy issues, and capture significant underlying opportunitiesBusiness
Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.Processes
HK CASA SnT- AC & AIPeople & Talent
Continue to seek improvement in team and operational process to achieve service and performance excellence.
Be a catalyst and a key team member in driving team activities.Risk Management
Ensure to report line manager all irregular issues and potential risks at the first time.Governance
Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
- Serve as a Director of the Board of [insert name of entities]
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Perform day-to-day operations, such as SV, system input according to DOI and relevant procedure within the risk and control framework
Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
Contributing ideas for improvements of processes and procedures.
Support and encourage others to practice in professional manner that reflect RB HK CASA Payment & FT service quality.
Ensure to report line manager all irregular issues and potential risks at the first time.
Fully support team cross support when need.Skills and ExperienceExcel skill
Good communication skillQualificationsGood command of written English
Good customers serving mindset
Good learning ability
Ability to work independently and under tight deadlines and time pressure
Good interpersonal and communication skills
Conscientious and self-disciplinedAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.